Translated from: www.computable.nl
Results of a Computable survey shows that Dutch ICT personel believe that when ICT projects fail often the sponsor and the performer are the mayor cause.
Computable says:”Many factors play a role in the failure of ICT projects. This is evident from the company’s annual research into the image of ICT service providers that has been carried out by TNS NIPO among more than two thousand ict’ers. The complete study (in dutch) can be found in the ICT Services Guide.”
Computable respondents gave the following reasons for project failure:
- 19% of the respondents say: because the customer does not state clearly enough what he wants.
- 15% of the respondents blame the service provider: because the provider communicates too little communicates with the client.
- 12% of the repondents state: the projects fail because the focus is not (or not enough) on the users.
Other reasons for project failure:
- Service providers lay the blame at the client side: “The sponsor is trying to outsource his own problem, but must first solve his problems himself before outsourcing.”
- and: “The client often is sabotaging his own project by giving too little space to the service provider for its work.”
- “the contract does not reflect the real business need”
- “careless analysis at the beginning of the journey”
- “Trojan horses in contract”
- and “projectscope is not sufficiently secured and guarded.”
On these reasons a strong reaction follows:
- “service providers focus too much on their own products and see other solutions as a threat to the projects. Even if it is a better solution for the customer.”
- “clients, define their projects too large, so the provider does not have sufficient knowledge / skills in a person or team available.”
A lot of sadness speaks from this remark:
- “service providers often have no business knowledge. Our experience shows it is of vital importance, and that is the main reason why projects fail.”
Another customer with little positive experiences with service providers:
- “The client is often not sufficiently aware of the contract and the service provider cannot place himself in the position of the users, thats why the gol of the project slips out of sight, the service provider does not respect mutual made agreements and doesnot deliver what is asked. ”
Ofcourse, states computable, the truth lies in the middle.
“A lot of respondents state that there is usually more than one reason in the game:
- It often involves a combination of reasons, but mainly because the service providers appears unable to act as system integrator, such as when it is contracted.”
Similarly, many respondents indicated that the fault lies mostly with both parties and the truth in the middle. This respondent expresses the beautiful:
- “at the start of projects the supplier and customer should commit to make the project a success.This is evident but in the daily practice it is easier said than done ….”
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